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About Us

Accessibility Policies

Accessibility at Breakthrough Autism

Breakthrough Autism is committed to treating all persons, including our clients and their families, our employees, and the public, in a way that allows them to maintain their dignity and independence. We will meet the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Breakthrough Autism has, and continues to achieve, the requirements of the Integrated Accessibility Standards Regulation (IASR), which includes Standards on Customer Service, Information & Communications, Employment, and the Design of Public Spaces. Our policies and procedures are available in an accessible format upon request.

AODA Policy – Client Service Policy
AODA Policy – Integrated Accessibility Standards

Feedback on Customer Service

Breakthrough Autism is committed to providing accessible customer service in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). We welcome feedback from persons with disabilities on the customer service provided by our staff. Feedback can be provided using this form, completing the Form at our Centre, or by phone, email, or fax. A reply can be expected within 5 business days.

The contact information is as follows:

Attention: Nancy Marchese, CEO

Breakthrough Autism
519 Sixteenth Ave
Richmond Hill, ON
L4C 7A7

(t) 416-901-8478 or 905-881-7259
(f) 416-901-5687

We encourage an environment that celebrates cultural inclusivity
and diversity.

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Connect with us – Check out Facebook for Centre updates and Facebook Live events; Instagram for inspiration; YouTube for informative videos; and Twitter to stay current on issues facing our Autism community.